Question 1

I have a question or a complaint about ECLIPSE who do I contact?

Accepted Answer

Our Consumer Care team would love to help you with any questions or comments and you can reach them by filling out the form below.

Question 2

What products do you have in your ECLIPSE range?

Accepted Answer

We have a range of sugar-free hard pressed and chewy mints.

Question 3

I’m having trouble finding my favourite product at my usual shop. Help!

Accepted Answer

Our product range varies between stores and locations, and our Consumer Care team would love to help. You can reach out to them by filling out the form below.

Question 4

As a small retailer, can I purchase your products directly?

Accepted Answer

Our manufacturing facility is not set up for direct or bulk sales to small retailers. We suggest you contact a confectionery wholesaler in your area.

Question 5

I'm organising a party, can I buy directly from you?

Accepted Answer

While we are not set up for direct or bulk sales to consumers, we know that a confectionery distributor will be able to help. You can find their contact details by searching the internet for local confectionery distributor in your area.

Question 6

Do you have product samples?

Accepted Answer

Sorry, we don't offer samples or free products.

Question 7

Can I buy ECLIPSE products that I saw overseas?

Accepted Answer

ECLIPSE products are sold all over the world and our product range varies from country to country. Our Consumer Care team can help with this and you can reach out to them by filling out the form below.

Question 8

Can I buy Merchandise from you?

Accepted Answer

Sorry, we don’t have merchandise to sell or give away.

Question 9

Where can I find the Best Before Date?

Accepted Answer

This can be found near the barcode on our products.

Question 10

Where are your products made?

Accepted Answer

Our core range of ECLIPSE products are proudly made in Asquith, Australia. On occasion, we import specialty items from our other Mars facilities.

Question 11

Donations & Sponsorship

Accepted Answer

We receive many donation and sponsorship requests and donate generously to a number of charitable and non-profit organisations. Although we can't help everyone, you can register your request by filling out the form below and outlining your request including the name and location of the event, how our product would be used and the name of the organisation running the event.

Question 12

How can I apply for a job?

Accepted Answer

You can express your interest via our employment page at https://careers.mars.com/global/en. You will then receive automatic email updates when jobs relevant to you are advertised.

Question 13

Is the outer plastic wrap recyclable?

Accepted Answer

Great Question! We have information about the correct disposal of the packaging on our packs. This includes rubbish bin, recycling and special return to store programmes such as REDcycle.

You will be happy to know that in Australia our soft plastic packaging can be recycled via the REDcycle bin found at most Coles and Woolworths supermarkets. More information on this initiative can be found at www.redcycle.net.au or by contacting your local council. We would also love you to read more about our sustainability plan: https://aus.mars.com/sustainability-plan .

CONTACT & HELP

FAQs

I have a question or a complaint about ECLIPSE who do I contact?

What products do you have in your ECLIPSE range?

I’m having trouble finding my favourite product at my usual shop. Help!

As a small retailer, can I purchase your products directly?